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Contact Us - Craft Jeweler
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How Can We Help?

Whether you have a question about our jewelry, need help choosing a gemstone, or would like to create a custom piece, our team is here to help.

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Prefer to contact us directly?

  • Phone/WhatsApp:
  • Working Time
  • Monday–Saturday: 09:00–18:00

    FAQs

    Below are some of the common questions

    All of our gold jewelry is handcrafted to order, aside from ready-to-ship items. Once your order is processed, crafting takes about 10-15 business days. After completion, your order ships via FedEx/DHL/UPS within 5-7 business days (depending on destination).

    Ready-to-Ship Items ship within 1-2 business days. Rings requiring resizing will need an additional 3 business days for processing. For Standard Shipping, expect delivery in 10-30 business days via Meest/EMS/USPS/DPD/PostNL/Hermes. Expedited Shipping options (FedEx/DHL/UPS) are also available for faster delivery.

    Stock loose stones ship the same day. Custom cutting stones ship within 5 business days.

    Yes. Custom jewelry is one of our specialties. We can create a piece based on your ideas, inspiration images, preferred gemstone, metal, size, and other design details. Our team will work with you throughout the process to bring your vision to life.

    Yes. You can choose from our selection of lab-grown diamonds, moissanite, and lab-grown gemstones, including emeralds, rubies, sapphires, alexandrite, and more. We can also help source or custom-cut a stone to match your preferred shape, size, color, and budget.

    We supply Standard Shipping and Expedited Shipping.

    • Orders value under USD 99:
      Standard Shipping cost (Meest/EMS/USPS/DPD/PostNL/Hermes): USD10
      Expedited Shipping cost (FedEx/UPS/DHL): USD36

    • Orders value between USD 100 - USD 199:
      Free Standard Shipping
      Expedited Shipping cost: USD 36

    • Orders value over USD 200:
      Free Expedited Shipping

    For security reasons, some countries (such as Brazil, Colombia, etc.) are eligible for Expedited Shipping only.

    Yes. Craft Jeweler ships worldwide to most countries and regions. We offer reliable international delivery with tracking, and available shipping methods and delivery times may vary by destination.

    We support PayPal Payment & Shopify Payment. Credit Cards: Visa, Master Card, and American Express transactions will be handled by PayPal Payment & Shopify Payment.

    All online cards transactions at Craft Jeweler are secured. We do not store your card numbers and information.