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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase at Craft Jeweler is easy:
1. Browse our collections and select the items you’d like to purchase.
2. Choose your specifications (e.g., gemstone type, size, shape, metal, etc.) where applicable.
3. Once you're ready, click "Add to Cart" and proceed to checkout.
4. Review your order details and enter your shipping and payment details.
5. After confirming your order, we will begin processing your order, and you’ll receive an email with order details and tracking information once your items ship.
If you need any assistance, feel free to reach out to us through our Contact Us page!
How do I know if my order is confirmed?
Once you’ve completed your purchase, you will receive an order confirmation email with all the details of your order. This email confirms that we’ve received and processed your order. If you don’t see it in your inbox, please check your spam or junk folder.
You can also track the status of your order by logging into your account or using the tracking number provided when your order ships.
Can I change my shipping address after my order is placed?
If you realize you made a mistake on your order, please contact us as soon as possible at +8613317741992 or email support@craftjeweler.com to discuss your options. Please have your order number ready.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship worldwide.
We supply Standard Shipping and Expedited Shipping options.
Standard Shipping: Meest/EMS/USPS/DPD/PostNL/Hermes
Expedited Shipping: FedEx/DHL/UPS
Orders under USD 100:
Standard Shipping cost: USD 10
Expedited Shipping cost: USD 35
Orders between USD 100 - USD 200:
Free Standard Shipping
Expedited Shipping cost: USD 35
Orders over USD 200:
Free Expedited Shipping
For security reasons, some countries (including Brazil, Mexico, Colombia etc.) are eligible for Expedited Shipping only.
When will my order be shipped?
All of our gold jewelry is handcrafted to order, aside from ready-to-ship items. Once your order is processed, crafting takes 10-15 business days. After completion, your order ships via FedEx/DHL/UPS within 5-7 days (depending on destination).
Ready-to-Ship Items ship within 1-2 business days. Rings requiring resizing will need an additional 3 business days for processing. For standard shipping, expect delivery in 10-20 days via Meest/EMS/USPS/DPD/PostNL/Hermes. Expedited shipping options (FedEx/DHL/UPS) are also available for faster delivery.
Stock loose stones ship the same day. Custom-cut stones ship within 5 business days.
What is your return policy?
Please refer to our Return & Refund Policy page.
What is your shipping policy?
Please refer to our Shipping Policy page.