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FAQs
When Will My Order Ship?
All of our gold jewelry is made to order, aside from ready-to-ship items. Once your order is processed, crafting takes about 10-15 business days. After completion, your order ships via Expedited Shipping FedEx/DHL/UPS within 5-7 business days (depending on destination).
Ready-to-Ship Items ship within 1-2 business days. Rings requiring resizing will need an additional 3 business days for processing. For Standard Shipping, expect delivery in 10-30 business days via Meest/EMS/USPS/DPD/PostNL/Hermes. Expedited Shipping options (FedEx/DHL/UPS) are also available for faster delivery.
Stock loose stones ship the same day. Custom cutting stones ship within 5 business days.
Do You Ship Worldwide?
Yes. Craft Jeweler ships worldwide to most countries and regions. We offer reliable international delivery with tracking, and available shipping methods and delivery times may vary by destination.
Can I Return or Exchange This Item?
Customized products are not eligible for refunds or returns after delivery unless there is a verified issue with the product’s quality.
Non-quality-related reasons, such as a change in personal preference, price comparisons with similar products, or dissatisfaction with promotional pricing, do not qualify as valid grounds for a return or refund.
More info about return & refund policy, please refer to our Return & Refund Policy page.
Can This Design Be Customized?
Yes. Custom jewelry is one of our specialties. We can customize the gemstone, stone size, precious metal, setting details, or ring size to create a piece made for you.