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FAQs
Is the shipping free?
- Order value between $1-$99, we charge only USD10 for Standard Shipping, USD36 for Expedited Shipping.
- Order value between $100-$199, free Standard Shipping.
- Order value $200+, free Expedited Shipping.
- Standard Shipping: 10-30 days delivery.
- Expedited Shipping: 3-7 days delivery.
- More info about shipping policy, please refer to our Shipping Policy page.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order.
For stock gemstones and ready to ship jewelry, orders made before 2 PM (UTC/GMT+8) will be picked, packed and shipped the same day.
If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing in the next business day.
Delivery time is usually about 3-7 working days with FedEx/DHL/UPS. 10-30 working days with Meest/EMS/USPS/DPD/PostNL/Hermes.
Can I change or return my item?
At Craft Jeweler, we take pride in the quality of our products and want you to be fully satisfied with your purchase. Here’s our return and exchange policy:
- 30-Day Return/Refund Window:
You can return or exchange your item within 30 days of receiving it, provided it’s in its original condition. We will gladly accept returns or exchanges if the product is defective or if it doesn’t meet your expectations.
- Non-Returnable After 30 Days:
Please note that after 30 days, we are unable to accept returns or exchanges.
- Cancellation Before Shipment:
If you wish to cancel your order, you must do so before it has been processed and shipped. Please be aware that a 10% cancellation fee will apply to cover restocking and payment processing fees.
- Return Shipping Cost:
The buyer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item is returned safely. Craft Jeweler is not responsible for returns lost or damaged during transit.
- Custom Orders:
Please note that custom-made orders are final sale and cannot be returned, exchanged, or refunded.
More info about return & refund policy, please refer to our Return & Refund Policy page.